We are committed to providing you with the best on-line shopping experience in the business. Your satisfaction is our top priority however at this time, we cannot accept any exchanges or returns due to the COVID-19 situation. All sales are FINAL!!! We know we will lose future sales but what is important to our small family run business is to protect our work family. We truly apologize for any inconvenience. Sorry no returns on embroidered, personalized, used or discontinued items.