Your satisfaction is our top priority. We are committed to providing you with the best online shopping experience. If you are not completely satisfied with your purchase, just send it back to us within 15 days of receipt for a full refund on the product total as long as the robe is in brand new condition (hasn't been worn or washed, no stains) with the original packaging. Sorry no returns on embroidered, personalized, or markdown items. ALL BOGO SALES ARE FINAL!!!